Refund policy

Returns and refunds

You may notify us of your withdrawal without giving a reason within 30 days after you, or a person designated by you other than the carrier, receives the goods. If items from one order are delivered separately, the period starts when the last item is received.

For consumers, this offer extends the statutory 14-day withdrawal period to a total of 30 days. We voluntarily offer the same 30-day return conditions to business customers, including purchases made using a company registration number. Statutory consumer rights remain unaffected.

To withdraw, email info@buyiphones.eu with your order number or other information identifying your purchase and a clear statement that you wish to withdraw. We will provide the return address and instructions. You must send the goods back within 14 days after notifying us of your withdrawal.

You may inspect and test the goods as necessary to establish their nature, characteristics and functioning. You are responsible for any reduction in value caused by handling beyond what is necessary for this purpose.

Original packaging is not a condition of return. Please return the supplied accessories where possible and package the goods safely. Missing packaging or accessories does not automatically prevent a statutory withdrawal. Any deduction must reflect a demonstrable reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

You bear the direct cost of returning goods when withdrawing without a defect. For defective, damaged-on-arrival or incorrectly supplied goods, we cover the necessary return shipping costs.

We will refund eligible payments, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever occurs first.

Refunds are made using the original payment method unless otherwise expressly agreed, without additional fees. Extra costs for a delivery method more expensive than our least expensive standard option are not refundable.

Before sending the device, back up your data, turn off Find My, sign out of your Apple account and remove any personal information. Pack the device carefully to prevent damage during transit.

Last updated: 14 September 2026. This update does not alter agreements already concluded.