Terms of service
TERMS AND CONDITIONS
Seller
The seller is PTF Financial s.r.o., with its registered office at Veverkova 1343/1, 500 02 Hradec Králové, Czech Republic, company registration number (IČO) 28806361, VAT identification number (DIČ) CZ28806361.
Contact email: info@buyiphones.eu.
The seller operates the iLoveServis brand, which has been selling like-new iPhones since 2010 and has its own expert service centre.
Order and purchase agreement
By submitting an order, you offer to purchase the selected goods. The purchase agreement is formed when the seller accepts your order by email. An automatic acknowledgement of receipt does not itself constitute acceptance unless expressly stated.
The subject of the agreement is the specific item in the condition, colour and storage capacity selected in your order.
Offers are subject to stock availability. If an ordered item becomes unavailable, we will inform you promptly and offer an alternative for your approval or a refund of any payment received.
Prices and payment
All prices include applicable VAT. The total price, including shipping and any other applicable charges, is displayed before you complete your order.
Available payment methods are shown in the secure checkout.
Delivery
We deliver goods to the address specified in your order using a carrier.
Available delivery methods, shipping charges and any free-shipping conditions depend on the destination and are displayed at checkout before you place your order. Further information is available on the Shipping and Payment page.
Withdrawal from the contract
You may notify us of your withdrawal without giving a reason within 30 days after you, or a person designated by you other than the carrier, receives the goods. If items from one order are delivered separately, the period starts when the last item is received.
For consumers, this offer extends the statutory 14-day withdrawal period to a total of 30 days. We voluntarily offer the same 30-day return conditions to business customers, including purchases made using a company registration number. Statutory consumer rights remain unaffected.
To withdraw, email info@buyiphones.eu with your order number or other information identifying your purchase and a clear statement that you wish to withdraw. We will provide the return address and instructions. You must send the goods back within 14 days after notifying us of your withdrawal.
You may inspect and test the goods as necessary to establish their nature, characteristics and functioning. You are responsible for any reduction in value caused by handling beyond what is necessary for this purpose.
Original packaging is not a condition of return. Please return the supplied accessories where possible and package the goods safely. Missing packaging or accessories does not automatically prevent a statutory withdrawal. Any deduction must reflect a demonstrable reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
You bear the direct cost of returning goods when withdrawing without a defect. For defective, damaged-on-arrival or incorrectly supplied goods, we cover the necessary return shipping costs.
We will refund eligible payments, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever occurs first.
Refunds are made using the original payment method unless otherwise expressly agreed, without additional fees. Extra costs for a delivery method more expensive than our least expensive standard option are not refundable.
Further return instructions are provided in our Return and Refund Policy.
Warranty and complaints
All goods come with a 2-year warranty. This does not limit your statutory consumer rights, including any longer protection available under applicable law.
To report a defect or make a warranty claim, contact info@buyiphones.eu. Please include your order number or other proof of purchase, a description of the problem and, where useful, photos or a video.
The seller, PTF Financial s.r.o., is responsible for handling your claim. We will provide instructions for inspection and return of the device and confirm the outcome in writing.
Where a defect is covered by your statutory rights, repair or replacement will be provided free of charge, including necessary shipping costs. A price reduction or refund is available where the conditions under applicable consumer law are met.
Claims will be handled within the time limits required by applicable consumer law and without significant inconvenience to you.
Before sending a device, back up your data where possible, remove personal information and disable Find My and activation locks where the device’s condition allows. If a fault prevents these steps, inform us so that we can agree on an appropriate procedure.
Out-of-court dispute resolution
If we cannot resolve a consumer dispute directly, you may submit a request for alternative dispute resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce). Information and submission instructions are available at https://coi.gov.cz/en/information-about-adr/.
For assistance with a cross-border dispute, you may also contact the European Consumer Centre in your country of residence.
Your right to bring proceedings before a competent court remains unaffected.
Consumer protection
Nothing in these terms excludes or restricts mandatory consumer rights available under applicable law, including the mandatory protections applicable in your country of habitual residence.
Last updated: 14 September 2026. This update does not alter agreements already concluded.